Marcus Sammons

Background

About Marcus Sammons

Top Salesmen in the company, selling over a a month. Promoted to Customer Service Manager/Accounts and Orders specialist. Managed and trained over 20 people while in the Customer Service Manager position. Led training of new and existing staff, assessing skill levels and developing a plan of action for each employee to address strengths and weaknesses, which increased employee loyalty and promotions. Vast Knowledge of the grilling industry. SUMMARY Leading and maintaining a highly skilled team of Customer Service Representatives. Take the time to find out a customers' expectations by getting feedback from callers. Completing all administrative duties related to the customer service department. Analyzing customer transactions, correcting records and adjusting errors. Building and maintaining relationships with key customers and members of staff. Going the extra mile to make customers and potential customers feel valued. Work directly with multiple distributors in special order processing, and process nearly 4 to 5 million dollars in company orders a year.