Marcus Santos

Background

About Marcus Santos

Passionate about technology, I bring over 22 years of experience in software development, pre-sales, service delivery, and customer support within the telecommunications industry. My career at Ericsson has equipped me with a deep understanding of both traditional and cloud-native environments, spanning 3G, 4G, and 5G technologies. Key Strengths and Achievements- Technical Expertise: Proficient in virtual and cloud-native IMS core applications, with extensive experience in platforms like OpenStack, VMware, Kubernetes, and more- Leadership and Teamwork: Proven track record of leading global customer support teams, managing projects, and delivering high-quality results under tight deadlines- Problem Solving: Skilled in emergency support and troubleshooting, consistently restoring systems rapidly and effectively- Innovative Solutions: Developed automation tools and processes, enhancing operational efficiency and reducing downtime- Multilingual Communication: Fluent in Portuguese, English, and Spanish, with ongoing improvement in Swedish proficiency. My international assignments have crafted my ability to communicate and collaborate across cultures. Professional Highlights- Led a team for the Cloud Native IMS CPI Documentation Verification project, ensuring timely software releases and high standards of quality- Acted as Support Champion during Expo 2020 Dubai, delivering exceptional service for Etisalat UAE- Successfully managed customer support for Ericsson’s virtual UDC applications and private cloud infrastructures, achieving significant performance improvements. Personal Qualities- I am a proactive learner who thrives in dynamic environments. My attention to detail, coupled with a flexible and adaptable approach, enables me to quickly acquire new skills and knowledge. I excel in multitasking and have a strong commitment to delivering exceptional results- I am enthusiastic about leveraging my experience and skills to drive technological advancements and support innovative projects. Let’s connect to explore how I can contribute to your team’s success.