Marcus Sutton

Background

About Marcus Sutton

Hotelier ME GM of the Year 2022 / Hotelier ME Power 100 2022 & 2023 / Hotelier ME Team of the Year 2021, Highly Commended 2022/2024 / Fitness enthusiast Award winning leader with proven ability to drive results through engaged teams in countries including the U.A.E. Qatar, Jordan, United Kingdom, United States, Switzerland and Australia. Diverse experience in Lifestyle, Luxury, Boutique, Business, Resort and Conference Hotels ranging from 52 to rooms. A proven track record in senior leadership roles in some of the world's greatest hotel companies, including Jumeirah, InterContinental, Kempinski, Hilton, Marriott and Firmdale, with an established reputation for delivering best-in-class guest experience results and on-brand experiences. A General Manager for the past 9 years I have expertise in managing owner’s relations, hotel strategy and operations in 4 & 5 star hotels, and hotel opening experience. Most recently I have spent 5 years with Jumeirah as Hotel and General Manager of the iconic Jumeirah Emirates Towers before most recently taking on the dynamic role of General Manager at the award winning Lifestyle Boutique hotel Zabeel House by Jumeirah, The Greens. Areas of expertise: • Demonstrated financial acumen and ability to efficiently manage business needs, especially during economic/political crisis • Strong commercial awareness and actively involved in Revenue, Sales and Marketing activities • Confident in establishing communications with owners, owners representatives and senior stakeholders • Experienced in cluster operations implementing synergies and strategy for multi-unit properties • Broad knowledge of all technical aspects of hotel operations and strong ability to deliver operational excellence and brand standards • Lead the delivery of innovative and award-winning food and beverage concepts • Proven ability to successfully manage international and culturally diverse teams • Ability to lead, manage and develop senior leaders • Crisis Management e.g. 2008 Financial Crisis, Qatar blockade, COVID 19 Pandemic