Marcus Tompson

Background

About Marcus Tompson

Marcus is an experienced compliance consultant, working on a wide range of regulatory projects, specialising in the use of data to drive outcomes. He regularly hosts webinars and events and is a strong compere. He has most recently been working on Consumer Duty Implimentation for a number of clients. Previously, Marcus has led large digital and call centre functions, providing a deep and unique insight into customer behaviours across multiple communication channels. Previous compliance projects include: Operational Resilience, SMCR refreshes, Fair Value Assessments, Complaints Processes, Consumer Duty implementation, GI Value Measurers, Claims Reviews, Product Governance, Policy Writing, performance and Conduct MI, outsourcing projects, digital journey reviews, financial promotion reviews and policy wording reviews. Clients include commercial and personal lines.