Margaret Hracho

Background

About Margaret Hracho

Versimark, Inc. 2006-PresentTeam LeaderDirect and lead team of account executives in meeting and exceeding company objectives. Develop, motivate, evaluate and coach staff on work procedures, proper call handling and teamwork in delivering excellent customer service. Monitor performance measures such as daily goals and schedule adherence. Assesses individual performance and provide feedback regarding developmental and training needs. Top sales performer for the last 3 years.Office Manager/Customer Service 2004-2006Total EclipseHandled all day to day office functions including customer service, billing, accounts payable and collections. Maintained inventory levels and handled marketing and adverting campaigns.CTCE Federal Credit Union 1998 - 2004Branch SupervisorManage and participate in the daily operations of the branch. Lead and mentor staff toward meeting sales, administrative and operational objectives, while providing extraordinary service to all customers. Accountable for the sales and service strategies and results of the branch office. Ability to formulate and implement plans and programs in order to achieve goals and objectives. Demonstrate excellent verbal and written communication skills along with knowledge of our products and services.Proficient in all policies, procedures and bank regulations pertaining to branch operations. Analyze customer needs and assist in selecting the appropriate products and services.Key Accomplishments:Successfully increased Branch sales 10% or moreResponsible for hiring, training and developing teamFraser Advanced Business Systems 1994 - 1998Supply and Marketing AssociateCoordinated and organized shipping, price negotiations, customer compliance and orders. Established pricing and estimates for customers.Key Accomplishments. Develop sales scripts for telemarketers. Increased revenue of retail sales from $800k to $1.9 million.Specialties: EDUCATION:Wyomissing High SchoolDiploma - BusinessCertificationsMABC – Fundamentals of a SupervisorBanking CertificationsFinancial LoansIRA’sUnderstanding your CustomerSales Management Certifications