Margaret Trott

Background

About Margaret Trott

Accomplished customer service professional with 10+ years of experience in the healthcare, travel and insurance industries. Proven ability to drive sales, mitigate customer concerns and deliver effective organizational strategies. Customer Service Representative | Communications | Hospitality ServicesEmail: maybird07712@gmail.comThoughtful team leader, who trains and motivates staff to deliver exceptional care and exceed corporate revenue and performance goals. Skilled in maintaining multiple job functions while simultaneously providing exceptional service in a high-volume environment. Exceptional interpersonal skills, with the ability to build trust with customers by listening to their needs and responding with thoughtful, and prompt service. Strategic problem solver, with the ability to identify, evaluate and resolve customer escalations. Detailed and data-driven, ensuring accuracy in communication, data entry and reporting. An adaptable quick learner, experienced using the Microsoft Office Suite in addition to Cruise Control, Voyager, Travel Impressions and VAX CMS. Experienced in overseeing administrative duties including fielding phone calls, coordinating appointments and receiving and documenting new patient intake information. Ability to coordinate with insurance companies to verify patient eligibility and coverage. CORE COMPETENCIES:• Customer Service• Client Interfacing• Communications• Professional Development Programs• Team Leadership• Human Relations• Technical Knowledge• Conflict Resolution Techniques• Customer Support StrategiesACCOMPLISHMENTS:~Achieved $1 million in travel sales for two consecutive years, earning recognition as part of the Million Dollar Club. Please contact me at (732) 895-2532 with any customer service, patient services representative and communications opportunities.