Mari Siikonen

Background

About Mari Siikonen

I am an experienced service design professional with a passion for design thinking and a strong commitment to creating exceptional customer and employee experiences. I believe that optimal user experience is a catalyst for economic success. An important driver in my career has been integrating design into areas where its potential hasn't been widely explored before. From urban planning to public transportation and various public services, I've been dedicated to bring a user-centric approach to redefine these sectors. My focus areas include shaping the overall impact of service touchpoints, fostering interdisciplinary collaboration, enhancing creative teamwork, achieving results that positively impact many lives, and developing business. I have a natural tendency to see both the big picture and details. When I work, I enjoy collaborating and effectively communicating with people from various backgrounds, whether they are engineers, creative professionals, operational staff, or clients. I value inclusivity and empathy, finding it natural to collaborate with experts from different fields to bring out the best in everyone. I take pride in my unique ability to facilitate and apply participatory co-creation methods suitable for any situation. In leadership roles, I've received positive feedback for my empathetic and inspirational approach. It's characteristic of me to share my expertise and experiences I have collected in diverse roles. I am goal- and results-oriented and thrive on turning objectives into tangible achievements.