Maria Blesi

Background

About Maria Blesi

Customer-focused, serving as liaison between end user and other teams. • Professional with extensive experience in SAP Technical Support. • Excellent skills in problem resolution, services delivery management, data management, call management and project management. • Ensures smooth applications implementation by understanding/communicating business requirements with exceptional analytical and communications skills. • Solid planning and execution experience for transitions between delivery teams and server consolidation, resulting in infrastructure and head count cost savings. • Ability to lead and manage time-sensitive projects. • Extensive experience with applications in the Order Management and Consulting area. Selected Achievements: • Participant in Worldwide IT initiative aimed at reducing backlog calls; achieved a reduction of 23% • Led technical support team in rollout of SAP in Latin America, for the Order Management Business. • Key member of team that deployed mass migration from Maestro to Tidal for Job scheduling. • Team Award recipient, for extraordinary commitment to customer satisfaction, in support of the Latin American Region. • Key mentor of the Front line support team for the Technology Systems Group. This includes training and work as a consultant for any issues they encounter. Specialties: Fluent in Spanish, English and Portuguese; knowledge of basic Italian; SAP; scheduling tools (Tidal, maestro, SAP); ITSM; MPE; HP-UX; Incident and Problem Management