Maria Britain

Background

About Maria Britain

15 years experience in generative and evaluative research, user-centered design, strategic end-to-end project work, Customer Experience research, remote studies, Human Factors, research methodologies, data analysis, primary and secondary research reports, process improvements, interaction design, technical writing, and academic research. Interviewing SMEs, interviewing customers, contextual inquiry, concept testing, usability testing, observational studies, heuristic evaluations, customer journey mapping, empathy maps, scenarios and use cases, eye tracking, prototyping, unmoderated studies, surveys, wireframing. Design research plans, analyze data, present research to solve business problems. Collaborate with design, business, engineering, and stakeholders to move product decisions forward. Make recommendations to make products that users love. • Master’s Degree in Human Computer Interaction (HCI) • B.F.A. in Visual Communication / Design • Certified Usability Analyst (CUA), Human Factors International • Customer-facing websites, mobile apps, proprietary internal sites, & hardware • Proven track record of increased product sales after implementing research results • Mentored and trained researchers and designers in UX research, methodologies, & processes • Industry experience in financial services, insurance, medicine, healthcare, retail, and video games • Able to work across teams collaboratively and provide solutions in real world business environments