Maria Combas
Baggage Operations Manager at American Airlines
Based in Charlotte, United States
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Seniority
Manager
Department
Operations
Location
Charlotte
Industry
Airlines and Aviation
Company size
59K
Contact information
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m•••••••@aa.com
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Background
About Maria Combas
With over 20 years of combined experience in customer service, sales and marketing, management, and entrepreneurial initiatives, I am a dedicated professional who strives to provide optimal customer satisfaction and contribute to company success. As the Customer Care Manager at American Airlines, I oversee the performance, operations, and training of the Customer Service and Baggage departments, working with both Mainline and regional aircraft in Charlotte, NC. I have a proven ability to establish rapport with clients, coach and advise over 20 gate agents daily, manage operational tasks throughout the shift, and handle daily/weekly/monthly reports. I also have expertise in hospitality, having completed a culinary arts program at Top Chef University and received certifications in Time Management and Career Management from Harvard Business School. Additionally, I am bilingual in English and Spanish, CRO and GSC certified, and have received the Above and Beyond Award from Delta Airlines. I am motivated to leverage my professionalism, experience, and skills to enhance the customer care and service operations at American Airlines.
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