Maria Pringipas

Background

About Maria Pringipas

With over 20 years of experience in contact center and customer service, I am a passionate and successful people leader who thrives on developing high-performing teams, streamlining processes, and aligning strategies to business goals. I currently lead a team of 15 agents as an Associate Manager Customer Care at LoyaltyOne, a global leader in loyalty management and analytics. In my role, I leverage my expertise in customer experience, change management, and continuous improvement to deliver exceptional service to our clients and members. I have implemented processes that reduced turnaround time from one week to two days, increased service levels, and enhanced customer satisfaction. I have also participated in the recruitment, training, and support of new associates, as well as the creation and execution of recognition, engagement, and development programs. My mission is to empower my team to achieve excellence, innovation, and growth.