Mariam Abutaleb
Care Training Manager at Careem
Based in Giza, Egypt
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Seniority
Manager
Department
Other
Location
Giza
Industry
Software Development
Company size
6.5K
Contact information
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m•••••••@careem.com
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Background
About Mariam Abutaleb
With over seven years of experience in training and development, I currently serve as the Care Training Manager at Careem. Focused on designing scalable training programs, I align initiatives with organizational goals while fostering a culture of customer care excellence. My work emphasizes leveraging performance metrics such as CSAT and AHT to evaluate and enhance training effectiveness. At Careem, I lead the development of strategic training programs, collaborating with vendors to ensure consistency and compliance with regulatory standards. By conducting skill gap analyses, implementing onboarding programs, and coaching trainers, I contribute to team growth and a unified approach to delivering exceptional customer care. My commitment to quality, innovation, and collaboration drives impactful organizational outcomes.
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