Maricel Bonifacio

Background

About Maricel Bonifacio

Dear sir / Madam, I am young and motivated professional with 3+ years of diversified experience in Spearheading customer service and subscriber initiatives within the Duty Free Industry and 5 years and 2 months working as Data Entry & admin assistance in Facilities Management (Regency Group of Companies). I am seeking a position with your organization to implement twin benefits of acquired expertise and industry savvy to catalyze organizational excellence. As my CV demonstrates, I have successfully overseen customer service and grievance management in my current company. Throughout my career I have been at the helm of several client service initiatives within the Industry. My mastery over service, operations, product training and handling key client is clearly demonstrated within my current employment as I have received appreciation for my exemplary contributions from our management. My commitment towards providing clients quality service has enabled me to effect highly valuable inputs towards service improvement while in the services of major customers in UAE & Overseas. My key skills include customer relationship management, conflict management, customer retention strategies, call centre operations and scrutiny. What deserves a special mention is my expertise in fine tuning service initiatives to boost customer satisfaction and lead to an increase in profitability. I believe my commitment to excellence ability to lead teams towards achieving great results and my proven business skills will give me a unique and informed perspective and make me a valuable team member. I look forward to the opportunity to meet and explore possibilities by which I may make tangible and intangible contributions towards driving your organizational objectives Best Regards, Maricel M. Bonifacio