Maricel Valera

Background

About Maricel Valera

With over 10 years of combined experience in administration, underwriting, and customer service, I help businesses and busy professionals stay organized, efficient, and client-focused. I currently work as a Virtual Assistant specializing in Admin Support, Underwriting, and Customer Care — delivering reliable, detail-oriented virtual solutions that reduce stress and improve operations. What I do to help businesses: Administrative support Calendar and email management CRM and client file maintenance Report creation and data entry Document verification and processing Policy documentation tracking Underwriting assistance Chargeback and fraud checks Customer inquiry handling (phone, chat, email) Appointment scheduling and follow-up Task coordination and status updates SLA monitoring and internal reporting Tools I’m Proficient At: Google Workspace, Microsoft Office, Salesforce, Zoho, Oracle, SharePoint, Adobe Acrobat, ChatGPT, Grammarly, CapCut, Skype, Zoom, MS Teams Why Work With Me: Reliable, organized, respectful, fast learner, solutions-focused, self-motivated, detail-oriented, team player Invite me for an interview — I'd love to learn how I can support your business goals.