Maricris Oriol

Background

About Maricris Oriol

I'm currently working in Quantrics Enterprises as a Training Coordinator since May 2022. As a Training Coordinator, I assist the Training and Development team in facilitating the administrative tasks of the Department. I also monitor day-to-day activities ranging from observation and documentation to reports consolidation. I send all training details to Recruitment team. Provide administrative tasks to the Training and Development Team. Support trainers with classroom facilitation (training arrangements/system requests). Maintain and update reports (trackers, related training materials, schedules, etc.). Manage post-training initiatives (evaluations, class surveys, feedback, etc.). Monitor training issues and concerns. Coordinate with different departments related to training activities. Ad-hoc tasks, as required- I worked in Accenture Philippines as a Training Delivery Advisor under Learning Global Delivery Team for more than 4 years and my key responsibilities are as follows: •Deliver efficiency and quality •Monitor, measure, assess and correct one’s own process performance when executing transactions •Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly •Maintain high customer satisfaction ratings by processing transactions accurately •Identify all risks associated with execution of the assigned tasks within the business process and understands the security requirements linked to the business process. •Administer transactions according to the security requirements in order to mitigate risks Execute core business processes and transactions •Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions to deliver business outcomes committed to in the service level agreement •Focus on continuous improvement •Apply understanding of assigned business process to identify gaps and propose continuous improvement measures.