Marie Koca
Regional Manager at Ethos Farm
Based in Reading, United Kingdom
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Seniority
Manager
Department
General Business & Management
Location
Reading
Industry
Consumer Services
Company size
358
Contact information
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m•••••••@ethosfarm.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Marie Koca
PERSONAL PROFILE: A dynamic Operations Manager with a 14-year demonstrable record leading successful teams in fast-paced, highly pressurised, customer facing environments. Passionate about developing people and teams. Strength in anticipating, taking accountability, making decisions, leading by example, and ensuring implementation. Focus on establishing solid relationships to deliver with integrity and professionalism at every level with emphasis on team dynamics, company vision, reputation, standards, Stakeholders, time frames & budgets. TRANSFERRABLE SKILLS & COMPETENCIES: • Leadership & People Management • Effecting positive culture, ethos, team collaboration, performance • Recruitment, HR processes, rosters, driving standards & success • Resource & logistical planning and execution, operational efficiency, contingency management • Financial & operational forecasting, P&L accountability • Stakeholder engagement, excellent liaison skills, OOH Escalation Manager • Project & Change Management • Safety, compliance, audits, quality assurance, investigations • Wealth of customer service experience and focus on rating improvement
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