Marie Scheel

Background

About Marie Scheel

Highly educated professional with a strong background in leadership and strategic planning. Skilled in leading diverse teams, coordinating briefings, and managing large-scale events. Adept at strategic planning, guiding military & civilian personnel, and fostering partnerships for program enhancements. Detail-oriented with expertise in managing PII records and developing efficient document management systems. Champions a culture of excellence, guiding team performance and driving client acquisition. Committed to service enhancement, streamlining workflows, and resolving client issues to bolster brand loyalty. • Orchestrated 440 briefings, educating military families on educational benefits, leading to informed decisions and enhanced pursuits. • Organized annual graduation ceremonies, managing logistics and staff, delivering seamless events that honored 600 student achievements. • Guided military personnel and families in degree selection and tuition assistance, enhancing educational outcomes and financial well-being. • Implemented six satellite courses for remote education, boosting officers' ability to fulfill training requirements efficiently. • Enhanced system efficiency by optimizing data queries and filters by 95%, leading to more agile workflows and accelerated payment recovery efforts. • Utilized a versatile array of CRM/ERP systems and payment processors to enhance recovery efforts, optimizing workflow for 8% reduction in recovery time. • Coordinated 1829 project timelines using advanced tools, ensuring team alignment with milestones and achieving improved deliverables. • Acquired 131 new clients through strategic evaluation of contracts and efficient filtering, boosting the company's competitive edge and revenue potential. • Achieved top recovery performance for 8 months, consistently exceeding targets and adhering to client brand guidelines, boosting team efficiency and client trust. • Successfully recovered over $2 million in failed payments through strategic prioritization and advanced data analysis, enhancing the accuracy and speed of the recovery process and maximizing client revenue. • Resolved a critical issue between a client and team member, employing diplomatic mediation to preserve a multimillion dollar client relationship. • Recorded and analyzed 63 client customer complaints systematically, implementing structured complaint management to solidify client relationships. • Developed automated tools to identify and resolve 1464 double charging issues, reinforcing client brand loyalty through proactive customer service.