Marina Sabol

Background

About Marina Sabol

Hello, I'm Marina and I bring a wealth of experience in customer care, account management, service desk support, and training development within various industries. My journey began as a Customer Care Agent, where I honed my skills in addressing customer inquiries and overseeing quality control processes. Transitioning into an Account Manager role, I cultivated and maintained professional relationships while leading projects aimed at enhancing client satisfaction and operational efficiency. My tenure as a Service Desk Analyst equipped me with technical expertise in diagnosing and resolving hardware and software issues, providing essential support to customers, and receiving specialized training in various IT domains. My passion for empowering teams and driving continuous improvement led me to roles in business customer support and training specialist positions at Wise Payments Ltd. Here, I not only addressed customer inquiries promptly but also collaborated with internal teams to resolve complex issues and spearheaded training initiatives to enhance customer service skills and product knowledge. As a Customer Support Training Specialist, I developed and delivered comprehensive training programs, identified areas for improvement, and contributed to the development of customer support policies and procedures. My diverse background has equipped me with a unique blend of technical proficiency, interpersonal skills, and a proactive attitude towards problem-solving. I thrive in dynamic environments where I can leverage my expertise to drive positive outcomes and contribute to the growth and success of the teams and organizations I am a part of. Outside of work, I enjoy video games, books, series, and movies with fantasy, sci-fi, and post-apocalyptic theme- various experiences in kitchens -basic presentation skills with pc -a five years of experience with social encounters and practice in college and university -one week practice in kindergarten during college -one week practice in elementary school during university -one month practice with non formal education during university