Verified recordSoftware Development

Mario Dinitto

Enterprise Customer Success Manager at Engageware

Based in Danvers, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Danvers

Industry

Software Development

Company size

119

Contact information

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Email

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m•••••••@engageware.com

Phone

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Background

About Mario Dinitto

Strategic and people-focused Customer Success Manager with a 20-year record of leadership in program delivery, client success, and operational transformation—within SaaS, fintech, and global financial services. Skilled at translating customer goals into measurable business outcomes, driving long-term retention and expansion. Proven history of building and leading high-performing teams across global markets (Boston, Luxembourg, Krakow). Experienced partner to Product, Engineering, and Sales in defining roadmaps, elevating client value, and strengthening customer lifetime value- Customer Success: 94% customer retention, 93% product retention, 42% ARR value expansion (2021-2024)- Project Manager: Guided elimination of 85% of client workflows as part of global platform transition - Operations Department and Section Manager for teams operating in Boston, Luxembourg, and Krakow

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