Mario Petras

Background

About Mario Petras

I left school, I had no idea about technology, but I did have a passion for repairing motorbikes/karts. I did try the mechanical trade, but I did not enjoy the summer heat stress. Therefore, I ventured into the Tech world. While the specific knowledge and tools may differ, the skills and approach to troubleshooting are similar.1995 - attend and complete my Computer Engineer studies at the Computer Power Technical College.1996 - TECH RENTALS – JUNIOR TECHNICIAN. Exposure to the latest tech and I gained my first industry certifications at Compaq.1997 – NCSS - HP FIELD ENGINEER expanded from desktops and laptops to also working on printers and scanners. Gained customer service skills while attending many different client sites around all of – MEMOREX – FIELD ENGINEER. Memorex was acquired by NCR in year The NCR acquisition was scary and negative for some, but for a young driven Engineer it had just opened doors and opportunities. For the next 5 years I was based at the Sydney Qantas Jetbase and I was responsible for the upkeep of Technology at the Domestic and International terminal, Qantas head office and the Qantas jetbase. This is where I learnt about SLA, this is where work pressure and work pride were learnt. During this role I gained Cisco and Microsoft certifications.2003 - NCR – Promoted to LEVEL2 FIELD ENGINEER and join the NSW Dell services team. I was responsible for the service of Dell computers and servers all over Sydney. I also gained my Dell DCSE certifications.2004 – NCR - Promoted to TECH SUPPORT SPECIALIST where I gained more Dell and Apple certifications and also attended NCR University to gain ATM certifications and knowledge. I was responsible for assisting NCR Field Engineers all over Australia. A very rewarding role to be able to pass on my skills and knowledge. 2008 – GFC hits hard in September, and I get made redundant. I Take a very small break!2008 - LOGICA - IT SUPPORT contractor for a few months, responsible for the SOE and refresh and upkeep of technology at the Integral Energy head office. 2009 - Against the advice of many, I venture into starting up my own business and proudly start up Petras Technology. This was my start in gaining invaluable IT skills, strong leadership skills and important communication skills. These skills now help provide positive experiences to customers and help me grow my venture. I slowly learn "It's not good sales, it is trust" I am not a GEEK; I am a professional!