Mario Roque
Implementation-conversion Consultant at Fis
Based in Jacksonville, United States
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Seniority
Manager
Department
Information Technology
Location
Jacksonville
Industry
IT Services and IT Consulting
Company size
46K
Contact information
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m•••••••@fisglobal.com
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Background
About Mario Roque
I am an Implementation Consultant specializing in FinTech for SaaS, cloud, and on-prem environments. My clients consistently commend my deep understanding of their processes and my ability to seamlessly integrate products to enhance productivity. In my role in technical support, I handle client onboarding, environment setup, process optimization, and technical improvements, including updates and upgrades in a fast-paced SaaS environment. Previously, I served as a shift manager and team lead for a 24/7 technical support team in Canada, overseeing ATM, infrastructure (Windows/Unix server administration), and application (HP NonStop, Mainframe) teams. Outside of work, I am passionate about sports and am currently honing my bowling skills. I love camping and traveling to both historic and new places. My most recent trip was to Sydney, Australia with my family, which was an incredible experience. In the summer of 2022, my wife and I embarked on a three-month road trip along the US East Coast, discovering many hidden gems while working remotely.
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