Mario Veillette

Background

About Mario Veillette

As the Customer Service Manager at Groupe Lacasse, a leading manufacturer of office furniture, I lead a team of 25 professionals who provide support to sales representatives, dealers, and distributors across North America. I am responsible for overseeing the customer service, sales support, and credit functions, ensuring efficient and effective processes, customer satisfaction, and revenue growth. With over 20 years of experience in the customer service field, I have developed strong skills in process improvement, sales operations, account management, and team management. I am passionate about delivering high-quality service and solutions to our clients, collaborating with internal and external stakeholders, and empowering my team to achieve their goals. I am always looking for new ways to optimize our workflows, enhance our communication, and leverage our data to drive business decisions. I value innovation, excellence, and diversity, and I am eager to learn from and contribute to the Groupe Lacasse's vision and mission.