Mario Zoske

Background

About Mario Zoske

I am a freelance Salesforce Solution Architect and Technical Project Lead with 20+ years in IT and business consulting and 10+ years focusing on Salesforce.I design and implement scalable Salesforce solutions across Sales, Service and Experience Cloud, with a strong focus on operations, DevOps and complex enterprise environments. My work typically combines solution architecture, hands-on implementation and leading cross-functional teams in agile setups (Scrum, SAFe).What I do:• Architect and implement Salesforce Service Cloud, including Voice and CTI integrations (e.g. Genesys Cloud CX)• Lead complex rollouts and migrations (e.g. SAP C4C → Salesforce Service Cloud, SAP S/4HANA integration)• Introduce and improve DevOps & CI/CD processes with Copado and Atlassian (Jira/Confluence)• Stabilize and evolve existing Salesforce implementations and global operationsI usually support clients as a Solution Architect, System Architect (SAFe), Technical Project Lead or DevOps/Release Lead – on-site in DACH or fully remote for international teams.If you are looking for someone to bring structure, stability and scalability to your Salesforce landscape, feel free to reach out.