Verified recordSoftware Development

Marissa Chapman

Senior Customer Success Manager at Falkon

Based in Atlanta, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Atlanta

Industry

Software Development

Company size

39

Contact information

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Email

1 credit

m•••••••@falkon.ai

Phone

5 credits

+1 ••• •••• ••••

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Background

About Marissa Chapman

My name is Marissa Chapman, a strategic thinking Senior Customer Success Manager with 10+ years of experience in leveraging customer success strategies to accelerate business growth and drive enterprise customer success outcomes across the SaaS industry. A trusted advisor and thought leader with a multi-year track record in client-facing B2B roles, I carry a proven successful performance of continued growth and success and competitive advantage. With several years of Customer Success and Account Management experience, my specialties include customer acquisition, onboarding and retention, strategy development, and relationship building amongst others. Taking on various customer success and sales leadership roles at Falkon, Blend, Talend, Stitch, Curalate, and CBS Radio, I lead Customer Success and Account Management teams to drive business value and deliver maximum ROI and high levels of success for customers and accounts. I take pride in making businesses successful by driving the successful adoption and expansion of SaaS products.

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