Mark Becker
Training Lead at Apple
Based in Austin, United States
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Seniority
Manager
Department
Operations
Location
Austin
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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m•••••••@apple.com
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Background
About Mark Becker
People-oriented Training Lead for Apple's Retail locations in Austin, Texas. TRAINING LEAD: Onboarded over 50 new employees for both Apple Stores in Austin. Created and delivered training content for store meetings, speaking publicly to dozens of people regularly. EXPERT: Maintain knowledge of Apple products and services as well as competitors in the industry. Present custom solutions to customers for business, education, and personal use. Identify opportunities in the sales staff and mentor Specialists to improve performance. Meet sales expectations higher than those given to a Specialist. APPLECARE ADVISOR: Supported customers over the phone with technical issues. Used internal Apple CRM to log cases, communicate with customers, and research issues. SALES/TECHNICAL SPECIALIST Led customers through the process of buying and setting up new devices. Repaired relationships with customers who had been let down by Apple technology.
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