Mark Billings

Background

About Mark Billings

Responsible for the overall performance and profitability of a local Regus business center by executing the following- Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets- Drive and maximize service revenue through up-selling of variable services to new and existing customers- Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range- Prospecting to generate leads through local companies, partnerships and brokers- Accountability for Centre profitability, Centre performance and the Centre’s success through P&L management- Drives revenue for Regus by effectively and consistently maximizing all service revenue- Effectively manage the renewal process working to retain every customer at a profitable margin- Maximizes occupancy and profitability of the centre by proactively managing customers’ expansion requirements- Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performance- Regularly review centre costs and reduce outgoings where reductions can be identified- Ensures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently- Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating- Responsible for recruiting, inducting, training, managing, motivating, leading and developing a centre team- Set clear performance expectations for each team member and hold them accountable for results.