Mark Bivens

Background

About Mark Bivens

Dedicated and Results oriented Executive Manager focused on leading performance excellence across internal and external work groups. High level of passion for innovative, outside of the box thinking and creative team building to ensure progressive customer and associate satisfaction and experiences. Adept at presiding over facilities management, associate engagement, customer interaction and overseeing a robust fixed operations department. Highly skilled in handling a wide range of administrative and technical activities in a fast paced customer centric and demanding environment. Demonstrated proficiency in coordinating department programs and interfacing with professionals of all levels, leading continuous provision of quality products and services. Experienced in the design and development of new Dealerships and Facilities utilizing an "Ometenashi" concept of anticipating our guests needs before they ask. Proficient knowledge of budgeting and accounting policies as well as relevant laws and procedures. Passion for interdepartmental growth, training and associate development.