Mark Blunt

Background

About Mark Blunt

Proven track record of maximising sales, increasing parts purchases and stock turn, and enhancing workshop utilisation as well as reducing department cost and decreasing WIP. Successful background in leading and streamlining vehicle operations, legislation, diagnostic, warranty, VHC, repair and maintenance procedures. Steller record of comparing competitors then identifying new ideas to market and promote business growth. Pro-active with establishing company standards, training, and recruitment. Strong credentials and a history of on-time, on-budget, and high-quality project completions. Providing and presenting budget proposals and forecasts to management team, directors and owners. Expert in providing effective leadership and guidance for continuous process and performance improvement to a variety of teams with different skill levels, mentoring and training, managing the process change. Gained considerable understanding and best practice implementation for customer service and retention. Please feel free to contact me at ma.blunt@btinternet.com or call me at 07713253487 with any thoughts, comments, or questions about my work. I’m always interested in making new professional acquaintances. • Solid understanding of the Retail Aftersales business within franchised network. • Extensive knowledge with regards to vehicle operations, legislation, diagnostic, repair & maintenance procedures. • A systematic, self-motivated & competitive individual with excellent organisational skills and proven self-management skills. Achieving targets, budgets & expectations whilst reducing department costs. • Always looking to improve processes, systems, efficiency, cost reduction & ensuring that we keep ahead through competitor comparisons & seeking new ideas all of which help to drive the business forward. • An effective communicator at all levels, high level of interpersonal skills with particular concern for others, natural teamwork, coaching & leadership ability whilst working accurately to tight deadlines. Areas of Expertise • Process & Procedures • Accessory Sales Management • Front Of House Supervision • Contracts Management • Return & Recovery Optimisation • Market Analysis • Warranty Process & Auditing • Reporting & Development • Workshop Management • Cost Reduction • Customer Retention & Relationship • Team Management • KPI’s Management • Regulatory Compliance • Administration Support & Improvement