Mark Bornais
Service Delivery Management Executive at Shared Services Canada Services Partagés Canada
Based in Ottawa, Canada
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Seniority
Director
Department
Public Administration & Safety
Location
Ottawa
Industry
Government Administration
Company size
5.2K
Contact information
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m•••••••@canada.ca
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Background
About Mark Bornais
25+ years combined experience in information technology, high tech start-ups, law enforcement and customer relationship management. Strong management ability with over fifteen years experience as Director and a/Director General in various positions within the Canadian Federal Government supporting IM/IT operations, strategic policy development, planning, client relationship management and business development. Demonstrated leader and self starter, dynamic and highly motivated. Winner of several awards in the private and public sectors. Recognized for client service, creative thinking, inter-personal skills and being results oriented. Strong communicator, team focused and advocate for continuous improvement. Able to develop and guide cross-jurisdictional and multi-disciplinary teams to initiate and implement effective services and strategies in complex, action oriented environments. Is known to maintain high standards of integrity and trust in personal and professional relationships. Motivates team members and encourages strong relationships between all stakeholders. Looks for innovative ways to solve difficult problems in an increasingly connected and complex world. Certified since as a Project Management Professional (PMP) from PMI as well as being certified in Information Technology Project Management from George Washington University. Bachelor of Science Degree and recent ITIL certification graduate. One of a select group of leaders who taught Strategic Thinking in a program supported by the Associate Deputy Minister at PSPC. Specialties Leading Change, Strategic Planning, Leading Technology Projects, Project Management, Client Relationship Management, Emergency Preparedness, IM/IT Operations Management, Strategic Policy Development, Innovation and others.
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