Mark Brake

Background

About Mark Brake

INSTRUCTIONAL DESIGNER/LEARNING PROGRAM MANAGER An innovative learning and development professional with proven success in developing high-impact, engaging courses and instructional material for large, international workforces. Astutely manages resources in order to optimize return on investment while using various learning strategies to ensure peak student retention and high satisfaction marks from diverse personnel. Excels in developing and leading high-impact training groups and directly managing team members in various settings. SELECT CAREER HIGHLIGHTS: Designed and implemented training programs, job aids, and performance improvement solutions for Ground Operations, Technical Operations, NOC, and In-Flight Operations. Completed needs assessment for Fannie Mae’s REAM fulfillment employees in regard to vendor performance management and created and rolled out a comprehensive training strategy. Proved vital to the design, development, and delivery of Samsung Mobile’s comprehensive documentation suite and training program for the world’s first Fempto Cell Product. Designed/launched a four-day course on Wireless System Performance (received “Impact Player Award”) at SBC. Worked with Lucent Technologies to redesign and improve the quality of their Architecture Overview course. Specialties: Vast practical experience and extensive training in: • Adult training theory and methods • Instructional design • Instructor-led and computer-based delivery • ADDIE development model • Presentation skills • Interpersonal communications skills • Course effectiveness evaluation and assessment • Audience, process, and task analysis • Delivery of instruction • Technical writing and document development