Mark Brown
Product Operations Lead at Voxsmart
Based in Knutsford, United Kingdom
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Seniority
Manager
Department
Operations
Location
Knutsford
Industry
Software Development
Company size
67
Contact information
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m•••••••@voxsmart.com
Phone
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Background
About Mark Brown
At VoxSmart, excellence in product operations is my pursuit, where my role as Product Operations Lead for 5 years involves being the critical liaison among Customer Support, Sales, and Development teams. With a PSM certification, I ensure seamless Release Management of our comprehensive VC, IMC, and AI suite, which spans across various platforms including iOS, Android, and Java infrastructure, as well as our Analytics Compliance suite.My tenure as Interim Product Owner honed my expertise in delivering compliance solutions for the financially regulated sector, particularly regarding our MVR Suite and Microsoft Teams Recording. The skills I bring to the table include advanced collaboration for RFI, RFP, and Incident Management, coupled with a robust understanding of pre and post-sales engineering within an Agile Scrum framework.
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