Mark Burke

Background

About Mark Burke

Passionate About Simplifying Complex Training A dedicated Technical Training Specialist with 19 years of combined experience in telecommunications, education, copier/printer industries. Designed and implemented a training program to help trainers all over the state on new software which saved the company both time and money. Fully certified COMPTIA Certified Technical Trainer and qualified Technology Applications Teacher. Looking for a great opportunity where I can utilize my experience to help simplify complex training to improve the efficiency for organizations to help save both time and money while maintaining high quality standards. Key Achievements and Career Highlights Spearheaded a virtual training session with 50+ trainers from all over the State to teach them how to use a new web-based application. Enabled trainers to facilitate workshops at their own individual sites for hundreds of staff members. Saved the company time, money, and resources. Designed and created a training program for end-users at different sites all across the US who were not very skilled with technology. As a result, this was used in hundreds of facilities to train thousands of end users which dramatically reduced amount of time need for training saving the company time, money, and resources. Facilitated meetings with key stakeholders to better understand requirements for a new training video to support new hardware being implemented across hundreds of sites all over the US. Resolved a training need which meant specialist trainers did not have to travel across different sites saving the company lots of time and money. Collaborated with a colleague and the marketing team to standardize training templates that adhered with company branding guidelines. All training and digital assets are currently being reused today on multi-million-dollar projects across the country saving the company time and money. Developed a new Quick Reference Guide for a complex new training module that end users across 1,400 sites did not know how to use. Successfully deployed training which was well received by stakeholders and no further support requests needed.