Mark Butler

Background

About Mark Butler

20+ years of experience providing World-class Customer Focused assistance within the IT Operations Management (ITOM) area of the Software Industry helping to install, upgrade, troubleshoot, optimize, secure, create knowledge, technical support, and training for software applications running in On-Premise or Cloud based environments for customer success. Bachelor of Science Degree in Computer Science from BYU with minors in Physics and Psychology. Functional Skills: • Cloud Technologies: Cloud FinOps, GreenOps, IaaS, PaaS, and SaaS • Cloud Platforms: AWS, Microsoft Azure, and GCP • Containers: Kubernetes, Docker, Containerd, Helm, Rancher • Relational Databases: Postgres, MS SQL, MySQL, and Oracle • Non-Relational Databases: Vertica • Enterprise Applications: Cloud Optimizer (Copt), Data Protector, Hybrid Cloud Management X (HCMX), Operations Orchestration (OO), Operations Bridge (OpsB), Operations Bridge Manager (OBM), Optic Data Lake (ODL), and ServiceNow • Identity Management (IdP): Microsoft Active Directory (AD), LDAP, Okta, and SAML • Linux OS’s: Red Hat Enterprise Linux (RHEL), CentOS, Oracle Enterprise Linux (OEL), SUSE Linux Enterprise Server (SLES), Rocky Linux, Debian, Ubuntu, and Kali Linux • Other OS’s: Microsoft Windows Server, Solaris, AIX, and HP-UX • Network: TCP/IP, SNMP, DNS, DHCP, iSCSI, NFS, RDP, SCP, SFTP, SNMP, SSH, VNC, Firewalls, Load Balancing, and Proxies • Other Software: Git, GitHub, Grafana, Jenkins, Nginx, Prometheus, and Tomcat • Programming or Scripting Languages: Bash, C, C++, Cloud Slang, Power Shell, Python, Rest API, VMware CLI, YAML, and XML • Security: OpenSSL, TLS, TLSv2, TLSv3, x.509, and Certificates. • Storage: Brocade, Cisco, Dell EMC, Hitachi (HDS), HP, Hewlett Packard Enterprise (HPE), IBM, and NetApp • Virtualization: VMware vCenter and VMware ESXi, Microsoft Hyper-V, Linux KVM, Solaris Zones, and AIX VIO Server. Accomplishments: • Expedited security fix and saved company reputation by identifying a security regression defect that prevented secure communications between application and Vertica database. • Reduced administration overhead and workload by identifying and documenting the procedure to use SAML and Rest API calls to integrate Hybrid Cloud Management X (HCMX) Identity Management (IdM) with Okta as an Identity Provider (IdP). • Personally created and maintained automation scripts to securely install and configure PostgreSQL and Vertica databases with TLS so that installation and configuration steps would take minutes instead of hours or days.