Mark C.

Background

About Mark C.

I am a highly effective and efficient professional, boasting a robust background in customer service. My expertise includes fostering outstanding relationships with pivotal stakeholders, encompassing the general public, colleagues, and senior management teams. I possess a track record of exemplary problem-solving and analytical capabilities.My experience spans the financial sector, with a focus on Social Housing and Arrears Management. I bring to the table a comprehensive understanding of Universal Credit, Housing Applications, and a diverse array of benefit applications. My adaptability allows me to excel in both remote and collaborative team environments.In a previous capacity, I was entrusted with drafting submissions to Upper Tribunals concerning benefit decisions, with a keen eye on legal inaccuracies and principles of natural justice. This role has endowed me with an in-depth grasp of Social Security Benefits regulations, pertinent legislation, and related case law.Currently, I serve as an Arrears Lead with a specialization in Data Analytics. My responsibilities include participating in weekly and monthly strategic meetings with senior stakeholders, where I present data trend analyses and provide forecasts on an annual basis. My primary tools for these tasks are Excel and Power BI. Additionally, I am dedicated to supporting our clientele in enhancing their income and minimizing expenses, thereby optimizing their net income. This involves completing benefit applications, securing grants, and external funding from local authorities and charities, establishing feasible repayment plans with a customer-centric approach, and ensuring the attainment of our regional commercial objectives.I am an advocate for innovation and am not hesitant to challenge conventional methods and ideas. My tenure with the West Yorkshire Police has equipped me with extensive conflict management skills.Outside of my professional life, I am an avid runner and hold a certification as a Leader in Running Fitness through England Athletics. I also contribute to my local running club's committee, where I oversee financial management and spearhead the introduction of new procedures and initiatives aimed at fostering equality within the club.