Mark Camack
Senior Consultant - Ivr at Chartwell, Inc
Based in Wheeler, United States
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Seniority
Other
Department
Other
Location
Wheeler
Industry
Utilities
Company size
60
Contact information
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m•••••••@chartwellinc.com
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Background
About Mark Camack
20 years in market research & human factors / usability; 12 years in telecommunications Specialties: Customer & caller satisfaction; product, brand and advertising evaluation; national thought leader on Interactive Voice Response (IVR) and speech recognition menu and call flow human factors and usability evaluation; IVR benchmarking; focus group moderator, in-depth executive one-on-one interviews; dyads and triads; partial least squares modeling reporting and workshops
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