Mark Celestial

Background

About Mark Celestial

Actionlabs Technical Support Engineer L2Job Description• Receive work tasks through the company’s enterprise ticketing system to install hardware and software on desktop and laptop machines.• Image or re-image computers from standardized base image and business unit application profile.• Respond to assigned tickets and requests of medium to high complexity escalated from the help desk.• Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers, Wyse terminals, VDI and Citrix.• Configure and deploy iOS and Blackberry devices.• Ability to lift and carry computer components to deploy and connects pc laptops and desktops at customer office and cube locations.• Remote problem solving through use of remote connection and installation tools, upgrading desktop hardware – RAM / Hard Drives / Video Cards etc.• Perform workstation moves and setups.• Perform printer configuration, setup and troubleshooting.• Perform troubleshooting of LAN and connectivity issues.• Perform data migrations and assist in data restorations.• Create and maintain support documentation for the team based from fixes found during.troubleshooting issues, as well as installation guides for software and PC builds.• Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps.• Perform work within desktop and software upgrade projects.• Migrate Active Directory to domain server• Configure SAP application• Configure office 365 and Zimbra mail• Wipe out virus by using Symantec Antivirus from company• Additional responsibilities as delegated by management.