Mark Chandler

Background

About Mark Chandler

About Me: I’m an experienced administrative professional with 20+ years in local government, currently managing a team within the School Improvement Service at Together for Children. My background spans social services, education, and logistics, with a strong focus on data analysis, digital tools, and process improvement. I'm passionate about using Excel, Power BI, and other Microsoft 365 tools to streamline operations and present clear, actionable insights. With a personal interest in tech and social media, I also bring creativity and a modern approach to communications and data. Career Highlights: Sunderland City Council & Together for Children (2003–Present) Current Role: Office Manager, School Improvement Service (2021–Present) Lead a team of five administrators supporting school improvement officers and education professionals across Sunderland. Produce and manage data reports using Excel and Power BI, improving insight and decision-making across services. Deliver process improvements that save time and reduce duplication of effort. Champion the team’s social media presence, contributing to better engagement with schools and partners. Previous Roles: Assistant Supervisor, Cash in Transit (2016-2021) Cash in Transit Operative, Cash in Transit (2010-2016) Administrator, Education Department (2004-2010) Administrative Assistant, Social Services (2003-2004) Freelance IT Business Owner (2010-2018) Operated a successful part-time business providing computer repairs, upgrades, and software support to individuals and small businesses. Built strong customer relationships and managed all aspects of service delivery. Tools & Skills: Microsoft 365: Excel (including PivotTables, formulas, charts, conditional formatting), Power BI, Word, PowerPoint, Outlook, OneNote, Teams Data Reporting & Visualisation Team Leadership & Project Coordination Social Media Strategy (Twitter/X – 10k+ followers) School Administration & Local Government