Mark Cockram

Background

About Mark Cockram

32 years extensive and demonstrated Customer Service B2B/B2C, Change Management and Project management experience. 2015 - Led service business transformation for B2B and B2C for the UK/IE. Implementation, systems analyst and training of front end user user systems within the retail environment across the UK, Eastern Europe and North America 2006-2015. Considerable stakeholder and change management across multiple disciplines and an excellent communicator at any level. A confident, positive self-starter with excellent communication and organisational skills. Excels and delivers under pressure, expects self and others to deliver to a high standard. Target and goal focused personality. Highly experienced in Change Management with extensive Project and Retail development A genuine interest in co-workers and their personal development; becomes involved by striking up rapport to achieve results and targets. Adapts well to changing environments. A logical and analytical problem solver with positive but objective outlook, committed to delivering excellence in project, sales and customer service with a strongly driven work ethic.