Mark Cote

Background

About Mark Cote

Twenty-three years of working at Commport I am currently Vice President - Customer Success at Commport Communications International, Inc. and lead a world-class customer success team. Mission driven it's more important to know where we are going than to how we will get there I strive to be a progressive change agent. I work hard to foster a climate of innovation, creativity, and change I focus on possibilities & solutions rather than impossibilities and problems. I have a values driven work ethic focused on doing the right things rather than simply just doing things right. A champion team builder I coach individuals and the team’s effort every day to build alignment on mission, values & goals. I recognize and celebrate achievements and success I recognize the value of excellence in communication, I do what I say and say what I do. I am an enthusiastic optimist with a focus on possibilities rather than impossibilities and problems. I have high expectations of self and others; I expect the best from individuals and the team. I have learned both the value and the price one pays for excellence. One who overcomes adversity I have come to value resilience as an essential part of leadership. A committed lifelong learner I recognize that the most valuable asset I will ever have is my mind and what I put in it. I have had the opportunity to lead teams in the development of customer solutions in the areas of e-commerce, integration, supply chain & learning management systems. My current challenge is increasing customer satisfaction and improving customer retention at Commport Communications. In my spare time I love to do archery, photography and walking my two dogs in nature. Specialties: PMI Certified Project Manager - PMP, PMI Agile Certified Practitioner - PMI-ACP Microsoft Certified Professional - MCP, IT Service Management Certificate - ITIL. CompTIA Security+ Srum.org Professional Scrum Master level 1 - PSM I Certified Customer Success Manager (CCSM) Level 1