Mark Crockett

Background

About Mark Crockett

A Senior Manager experienced at operating in high-volume businesses within the leisure industry including Hospitality & Casino Management. Reporting into the senior leadership team for the Grosvenor Brand. Previous experience includes and not limited to opening Hotels, taking over acquisitions that included strategic business planning and working with all levels from team members to board level. I am always seeking to improve my skills, and how I can transfer them to achieve bigger aspirations in developing my management portfolio in any aspect of the Hospitality industry which I love and enjoy. • Over 27 years’ experience within the Hospitality Industry, 23 years at Management level. • Full understanding of branded operations, managing various departments such as audit, Customer Service, Food & Beverage, Entertainment, Maintenance & Housekeeping. • Experience in multi-site, single site Management allowing a broad knowledge of corporate and level business acumen to develop. • Extensive sales experience, gaining growth from various streams; marketing, PR and local business initiatives. • Revenue management experience, delivering effective strategic sales with attention to volume and rate. • Remarkable ability to ensure proper selection, training, motivation and appraisals of all employees. • Responsible for every aspect of recruitment and ongoing development activities ensuring positions are with the right people. • Ensure team work together to seamlessly delivery excellent customer service & experience. • Manage cost controls across all P&L lines ensuring maximum profit is retuned. • Being able to move industries enabling me too strengthen my skills, knowledge and a compliance run business.