Mark Cunningham

Background

About Mark Cunningham

As the Head of Customer Finance at Hyperoptic Ltd, I lead a new billing, revenue assurance, and collections team that manages the day-to-day operations and delivers positive and progressive changes to the existing billing system. I have been in this role for 4.5 years, and I report to the CFO.I have over 20 years of experience in the financial, mobile, and fixed line telecoms industry, where I have gained a deep knowledge of the billing industry and its challenges and opportunities. I have skills in Dyslexic Thinking, Customer Relationship Management (CRM), and Business Analysis, which I use to review and improve the current payment systems, reduce non-paid invoices, and increase customer satisfaction and trust in our invoices.I am passionate about accuracy, problem solving, and developing the skill sets of my team, and I strive to exceed expectations. I also have a diploma in IT from South Downs College and a certificate in Photography from Shaw Academy, which reflect my interest in technology and creativity. My vision is to drive billing operations excellence and customer satisfaction for Hyperoptic.