Mark D.

Background

About Mark D.

With over 16 years of experience in BPO leadership roles, I am a Senior Operations Manager committed to driving change management, strategically solving problems, and propelling company growth. Throughout my career, I have worked with industry giants such as HP, AT & T, Verizon, Cognizant, QBE, and Amazon for North America operations, which has dramatically influenced my learning and leadership style. As a digital enthusiast, I love learning and incorporating new technology into my operations. I have been recognized multiple times with the "Most Outstanding Leader of the Year" award while working for one of the Fortune 500 companies. In my leadership roles, I encourage my team to take ownership and accountability, treating their jobs like a business. I lead by example in simplifying complex tasks and insisting on the highest standards, even daily mundane tasks. I am a firm believer in continuous learning and curiosity. I have held leadership positions at Amazon, Teletech Customer Care Philippines, Alorica, Amsterdam Printing, AXA Philippines, VOYA Investment Management, GHOUSE Advertising, Vector BPO, Sykes Asia Philippines, West Bay Learning Center, and JVL International. Currently, I serve as the President of Noon Dalton Philippines. Suppose you're looking for an experienced business partner or Leader passionate about driving change and growth for your company. In that case, I'm excited to bring my skills and expertise to your team.