Mark D. Claussen
Club Manager at Multi Lakes Conservation Assn
Based in Royal Oak, United States
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Seniority
Manager
Department
General Business & Management
Location
Royal Oak
Industry
Civic and Social Organizations
Company size
7
Contact information
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m•••••••@multilakes.com
Phone
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Background
About Mark D. Claussen
Throughout my career as an account manager, executive chef and director, I’ve enhanced menus, fostered relationships, managed financial growth, implemented organizational dynamics and spearheaded new marketing schemes. I've been accountable for the bottom line and enabling self-management of staff through fiscal responsibility and compassionate/empathetic respect for the needs and wishes of all stake-holders in my organizations. Customer satisfaction is the key to success for every establishment. To that end, I implemented a Continuous Improvement program that encouraged team members to offer ideas and efficiencies. This led to successes in retention of employees at 70+%, cost savings of $5mil in the automotive sector, cost savings in the hospitality sector, guest satisfaction increases of 53% in the culinary industry and ergonomic improvements leading to safer and easier functionality in operations.
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