Mark Dean

Background

About Mark Dean

The 2 things I loathe most in business are 1) That is how we have always done it. and 2) Not in my SOW. Being a student and instructor of traditional Japanese/Okinawan martial arts has taught me there is direct correlation between mental, emotional and physical health and the performance abilities within one's career. I have a history of both small industry where I had to manage and have my hands in all systems and large businesses where I am silo'd into a specific role. I've learned that my contacts list is one of the most important tools in my kit. Keep in mind, you are a contact in someone else's took kit. Be available! There is strength in a collective mind. Remember, perception is true to the perceiver. That mouse that is not working for a user is the most important problem in the company as far as that user is concerned. I have over 30 years of multifaceted experience in the IT world. I cut my teeth on an IBM SYS38 and TRS80. I have good troubleshooting instincts and have worked in areas of POS, Systems Support, Network Engeering, PC support and Mid-range/Mainframe operations. I have no problems crawling under a floor in a dress shirt to pull cable. I am a firm believer in Change Management and Change Control, Best Practices and troubleshooting via the OSI model. Be accountable. expect accountability in return