Mark Deighton

Background

About Mark Deighton

A highly accomplished, results oriented executive who combines strong leadership capabilities with high calibre general management skills to capitalise on business opportunities. A true generalist, with adaptability, flexibility and a pragmatic approach to ensuring the success of organisations, their customers and people. Possessing over 20 years’ experience in the disciplines of Operations Management, Project & Change Management, Contact Centre Operations and Human Resources, delivered successfully in multiple industry sectors including Government, Insurance, Manufacturing, Recruitment and Small Business. Responsible for successful change and implementation programs focused on CX & EX initiatives and an enviable track record for engaging staff whilst achieving results. These have occurred in operational, labour intensive environments and achieved through decisive strategic direction, hands-on, demonstrative leadership and effectively empowering people to be their best. As an experienced Senior Executive, Leader, Consultant, Coach and Facilitator, key skills include :* Engaging teams with authentic, mutually beneficial and purposeful direction * Identifying and leveraging organisations' human capital for community and commercial benefit * Business Planning and Strategic goal accomplishments.* Effective Operations Management with continuous improvement and strong, profitable growth * Delivering effective change programs orientated around systems, technology, process, people and cultures.* People development, through coaching and mentoring for peak personal and professional performance and wellbeing