Mark Derry
Team Lead Service Management at Mount Royal University
Based in Calgary, Canada
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Seniority
Manager
Department
General Business & Management
Location
Calgary
Industry
Higher Education
Company size
2.9K
Contact information
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m•••••••@mtroyal.ca
Phone
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Background
About Mark Derry
IT Professional with over 20 years of experience. I have a proven track record of delivering exceptional customer service. Moving from the Service Desk to a Technology Support Analyst. Then focusing on ITSM delivery being involved with implementation of ServiceNow as an administrator and developer. Showcasing my leadership abilities quickly moving into a Service Management Team Lead role. This is where I have been able to focus on IT strategy, delivering user-focused solutions to improve the end user experience. Reducing wait time, improving customer satisfaction, and raising morale for fellow employees.
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