Mark Dickinson

Background

About Mark Dickinson

I am an outcome focused Manager with experience across Operations Management, Business Analysis, Team Building and Process Improvement. I thrive when supporting customer focused business units to deliver exceptional service. To say I love data would be an understatement, my belief in the adage “you can’t manage what you don’t measure” drove me to develop an extensive knowledge of Microsoft Excel allowing me to run data analysis and create informative and more importantly useable report sets, dashboards and charts. Empowering teams, training, mentoring and coaching them to be the best that they can be is the foundation of who I am. My DNA fosters a consultative management style, engaging and collaborating to provide an inclusive and effective outcome. I lead by example encouraging those around me to grow in both business and personal development. I challenge myself to understand processes, breaking them down in to their key elements, looking for the adjustment that can drive; • Streamlined functionality • Risk mitigation • Cost reduction • Increased productivity Continuous improvement is the core driver in my management style balanced with an open mind to the bigger picture impacts and empathy to the roles of individuals. As attentive as I am on the above, I have a strong focus on the customer, ensuring that my contributions to the business enriches the client experience. Skilled in • Business Analysis • Resource Planning • Customer Relationships • Operations Management • Process Improvement • Customer Service • Business Process Outsourcing • Change Management • Production Scheduling • Production Management