Mark Dipasquale

Background

About Mark Dipasquale

Overview Senior level technology professional serving in many capacities during HP tenure, including Global Client Manager (with P&L responsibility), Global Services Architect (designing IT solutions), Senior Program Manager (services, R&D and HR), Technical Director (developing R&D partner/customer relationships), R&D Manager (project team management) and Instructional Designer (delivering technical coursework in the U.S, EMEA, and APJ). Extensive experience in developing, delivering and managing global custom services and technology-based solutions within the Fortune 500 Healthcare, Manufacturing, Retail, Transportation and Financial Services industries. Consistently successful in discerning required business outcomes, creating effective strategies, and developing trusted relationships at all levels. My approach is to build relationships and trust while seeking to understand customer business requirements. I generally use the three-point method for capturing requirements along customer, financial, employee and operational lines:(1) understand the current state, including constraints and pain-points;(2) determine specifics regarding sought-after goals, including priorities, measures, timelines and opportunities; and (3) create a plan that achieves the desired business outcomes. Data-driven continuous improvement actions, governance, clear communication, and change management are key components. My areas of expertise include: • Services Governance • Leadership/Management • Project/Program Management • XaaS Consultative Sales • Data Mining & Analysis • Enterprise Optimization • P&L Management • Change Management/Communication My accomplishments and competencies include: • Generated and closed over $120M in global services solutions revenue in last 5 years. • Global Client Manager of over $70M in global contract value over the preceding 9 years. • Collaborative work with customers on global governance, communication, and business outcomes. • Research & Development Technical Director, Senior Program Manager, and Manager. • Navigation/utilization of unique customer communication paths; end user through C- Level. • Adept understanding of company financials, budgets, TCO, P&L, risk mitigation and margin improvement. • Incorporation of industry analyst and professional reports, rankings and surveys in analysis. • Contract creation & management My education includes the following degrees plus additional coursework and training: • MBA with distinction, Grantham University • BA Computer/Information Science, State University of New York