Mark Donovan
Customer Success Manager at Ciena
Based in London, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
London
Industry
Telecommunications
Company size
10K
Contact information
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m•••••••@ciena.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Mark Donovan
Providing solutions and assurance of service delivery for Vodafone at Ciena. I act as a voice of Vodafone within the Ciena team and look to help achieve their business objectives, driving lifecycle management to achieve growth and network efficiency. I manage continuous improvement programmes internally and externally with the aim of optimising operations, increasing c-sat and building seamless delivery models. Service adoption, retention and expansion of network services, escalations. Ciena Vodafone advocate.
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