Mark Douglas
Head of Customer Success at Coso Cloud, Llc
Based in San Francisco, United States
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Seniority
Director
Department
Customer/Client Service
Location
San Francisco
Industry
E-Learning Providers
Company size
30
Contact information
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m•••••••@cosocloud.com
Phone
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Background
About Mark Douglas
Proven Customer Success Leader in SaaS/Cloud Customer Success, Service Delivery, and Program Management with 10+ years of experience nurturing strategic customer relationships-Customers consist of Fortune 500, medium to large enterprise, and federal representing a wide variety of industries including Finance, Healthcare, and Automotive-Manage complex customer and partner relationships to meet virtual training and collaboration needs-Focused on enabling and mentoring teams to deliver great customer experiences-Internally work to promote a culture of customer empathy, advocacy, engagement, and strategic planning resulting in increased adoption and account growth-Problem solver who enjoys digging into the data to understand customer health/needs and working cross functionally to improve CX and CO.
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